Fully booked until 13th July - Diary now open into October 🎉✨

FAQs

Where are you based? 
Sapphire Cake Co. is based at 6 Mill Street, Mildenhall, Suffolk. You can find us on Google Maps here

 

What hours are you open? 
Our shop is open on a Saturday 10am-4pm, with a different menu each week.

We are open by appointment on Wednesday-Saturday for pre-ordered and bespoke cakes and bakes. You will be able to select collection times when placing on order or submitting an enquiry.

 

How do I order?
Please use our Bespoke Cake Enquiry Form. This can be for any type of product you would like to order - not just cakes :)

 

Do you deliver? 
Unfortunately we don't offer a delivery service, there is an exception for weddings and large events, but we cannot always guarantee this. 

 

When can I collect my order? 
Please see opening hours for possible collection times. You will be prompted to select a collection timeslot before submitting an order/enquiry. If you need to change the time, please send us an email and we will see what we can do to change it, but we cannot guarantee this.

 

Why can't I choose my desired collection date or time at the checkout stage?

Our calendars offer our available dates and time for any rolling 16 week period, as well as any other unavailable dates.

  1. We require a minimum of 2 weeks notice for custom orders or one week for some direct orders made through the website. 
  2. We are closed for orders Sun-Tues
  3. The date you would like may already be fully booked
  4. The time you'd like to collect may be outside of our opening hours
  5. We may be closed due to holiday/leave


How do I pay?
Website orders can be paid by card or via Apple/Google Pay and must be paid in advance.

Any deposits for bespoke orders will be invoiced. Invoices have a button to pay by card, but can also be paid by bank transfer.

If visiting the shop we accept cash, card (inc. American Express) and Apple/Google Pay.

 

Do you offer Gift Vouchers? 
Yes, they can be purchased online for a digital download or you can buy physical vouchers from the shop. 

 

Do you make Wedding Cakes?
We have very limited availability for wedding cakes and large events where delivery and set up is required. We also offer a DIY service, where you can collect your cakes yourself (or send a family member/friend!). More details can be found here.

 

How much are cakes in the shop? 

Individual products in the shop range for £2-5 per item, depending on the menu for the week. 

 

Do you have seating? 
Unfortunately not, as the shop is takeaway only.



Can I park at the shop?
There are 4 public parking spaces in the lay-by just out the front of the shop, but this can be busy at the weekends. You can also park on the Market Place (IP28 7EF) or there are plenty of spaces at Sainsburys/The Jubilee Centre (Recreation Way, IP28 7HG) which is only a couple of minutes away on foot.

 

Do we have Gluten Free & Vegan options? 

We currently no longer offer "free-from" products as we cannot guarantee there has been absolutely no cross contamination when all products are made in the same kitchen.

 

However, we shop counter, but we can make bespoke orders without certain ingredients, but there is no guarantee anything is completely free of any allergen, due to the production and storage process. 


Can I call you to book a cake?
We only take bookings through the website at this time. If you have any questions, please Contact Us.